Software Alternatives, Accelerators & Startups

Intercom VS Monument

Compare Intercom VS Monument and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Monument logo Monument

Online treatment to change your relationship with alcohol
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Monument Landing page
    Landing page //
    2023-08-18

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Monument videos

Monument (Nintendo Switch) An Honest Review

More videos:

  • Review - LEGO Minecraft The Ocean Monument review! 21136
  • Review - Monument 14 review

Category Popularity

0-100% (relative to Intercom and Monument)
Customer Support
100 100%
0% 0
iPhone
0 0%
100% 100
CRM
100 100%
0% 0
Health And Fitness
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Monument

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Monument Reviews

We have no reviews of Monument yet.
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Social recommendations and mentions

Based on our record, Monument should be more popular than Intercom. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Monument mentions (34)

  • Telehealth/Telemedicine Megathread
    Monument offers telehealth visits with a prescriber and a supportive online community. The options don’t break the bank, and they take insurance. The doc calls the prescription into my local pharmacy. Easy peasy! Source: about 1 year ago
  • Lost my 2nd EC job this year, because of drinking.
    If you want to do something today, maybe check out Monument. They have free online alcohol support groups that might help. Take care and I hope you find the solution that works for you. Source: 12 months ago
  • The thing I’ve been worried about happened. He was reckless out in the world and now he has to pay.
    There are telemedicine docs that can prescribe Naltrexone for him, like joinmonument.com or OarRx (oarhealth.com). Source: about 1 year ago
  • Getting prescription for NAL in the US that doesn’t include subscription
    Joinmonument.com. $10 a month to have a doctor prescribe NAL over telehealth. If you want thearpy, that goes about $150 a month biweekly and about $250 for weekly. Source: about 1 year ago
  • Don’t know where to start
    This definitely isn't for everyone, but I kept seeing this ad on instagram and for me it was the metaphorical "first step" and honestly that was a huge deal, even though my approach was still slow, just the fact I was paying for something made me stop putting it off until "tomorrow". I didn't like the therapy personally, but they have a ton of options and the medication actually is really helpful even if just for... Source: about 1 year ago
View more

What are some alternatives?

When comparing Intercom and Monument, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Backtrace - Advanced error tracking & crash management solution for C/C++ applications running in every environment.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Drift - A messaging app that helps you grow your business.

BugSplat - No bug is safe! With crash reporting and error monitoring from BugSplat, developers can find, triage, and fix the bugs behind critical defects in half the time. Build, ship, and support your best-ever applications with BugSplat today.