Software Alternatives, Accelerators & Startups

Intercom VS Instantly

Compare Intercom VS Instantly and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Instantly logo Instantly

Build your own infinitely scalable cold email outreach system with Instantly.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Instantly Landing page
    Landing page //
    2023-10-21

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Instantly videos

Instantly Review - Creating A B2B Email Campaign With Instantly

More videos:

  • Review - Instantly Review: Increase Your Outreach Inboxing Results With Instantly
  • Review - Avoid emails going to spam with email warm up - Try Instantly lifetime

Category Popularity

0-100% (relative to Intercom and Instantly)
Customer Support
100 100%
0% 0
Email Marketing
0 0%
100% 100
CRM
96 96%
4% 4
Help Desk
100 100%
0% 0

User comments

Share your experience with using Intercom and Instantly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Instantly

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Instantly Reviews

23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Instantly’s warm up tool keeps your emails out of spam & improves your sending reputation by interacting positively with your emailsAI Optimizations for deliverability & response.
Source: inguide.in

Social recommendations and mentions

Based on our record, Instantly should be more popular than Intercom. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Instantly mentions (19)

  • Massive drop in sales, need advice
    Anywho, the old mailgun system was able to send emails immediately + had images in them. The recommendations we got were to remove ALL images, and instantly.ai has to delay a few minutes between email. So the emails get out slower and no images, plain text looks a lot more scammy to me and I assume also hurts conversions? Source: 9 months ago
  • Snov or Lemlist
    What about instantly.ai? Any experience around that? Source: 11 months ago
  • Our first email ended up in the user's spam folder
    Yeah, well that's just how it works. You'll need to warm up your domain, there's a lot of ways to do it I would suggest something on the lines of https://instantly.ai/. Source: 11 months ago
  • How I've gotten thousands of customers (over 10 years) through cold outreach while only spending ~$50/month
    There are other tools for this also, like Hunter.io for prospecting and Lemlist or Instantly for sending. Source: 12 months ago
  • How to start email marketing alone? (beginner wanting to learn)
    Once the leads list is ready then setup email campaigns using hubspot.com , instantly.ai or snov.io (if you're just starting with low budget). Source: 12 months ago
View more

What are some alternatives?

When comparing Intercom and Instantly, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

lemlist - Send emails that get replies 💌

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Success.ai - Achieve unmatched growth with Success.ai. Dive into 700M+ B2B leads and benefit from unlimited emails, automated warmups, and AI-powered writing.

Drift - A messaging app that helps you grow your business.

Snov.io - More leads. More sales. More revenue.