Software Alternatives, Accelerators & Startups

Intercom VS Gitter

Compare Intercom VS Gitter and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gitter logo Gitter

Where developers come to talk.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Gitter Landing page
    Landing page //
    2023-04-07

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Gitter videos

Grit-Gitter | The Handheld Cleaning Tool

More videos:

  • Review - Gitter Usage Quick Intro
  • Review - Gitter for dinner review

Category Popularity

0-100% (relative to Intercom and Gitter)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
Group Chat & Notifications

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Gitter

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Gitter Reviews

We have no reviews of Gitter yet.
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Social recommendations and mentions

Gitter might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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Gitter mentions (8)

  • Exploring the Wonders of Astro JS framework
    Gitter is a chat and networking platform that helps to manage, grow and connect communities through messaging, content and discovery. - Source: dev.to / 16 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Gitter.im — Chat, for GitHub. Unlimited public and private rooms, free for teams of up to 25. - Source: dev.to / 4 months ago
  • The Role of Laravel in Digital Transformation: Opportunities for Growth
    Gitter, a messaging platform for developers, used Laravel to build a web application that could handle high traffic and provide a seamless experience to users. Source: about 1 year ago
  • Extracting a section (slide) of a web page ?
    Imagine I'm trying to copy the first slide of https://gitter.im/ for example or one from here https://www.apple.com/iphone/. Source: over 1 year ago
  • Installed docker, rebooted, now PC is broken..
    Well, since you do have a Pi then take a look at Hypriot. /u/denzuko (my main account) is a contributor, does support via the gitter.im channel, and been using it for ages. Dead simple to use; download the ISO. Use balana etcher to burn to an SD card. Open the boot drive and drop your wpa/wifi config into /boot/user-data. Once it comes online ssh in as [hypriot@black-pearl.local](mailto:hypriot@black-pearl.local)... Source: over 2 years ago
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What are some alternatives?

When comparing Intercom and Gitter, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mattermost - Mattermost is an open source alternative to Slack.

Drift - A messaging app that helps you grow your business.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.