Software Alternatives, Accelerators & Startups

Intercom VS 360dialog

Compare Intercom VS 360dialog and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

360dialog logo 360dialog

360dialog is a mobile app marketing automation platform that allows app publishers to engage and convert users.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • 360dialog Landing page
    Landing page //
    2023-10-16

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

360dialog features and specs

  • WhatsApp Business API Access
    360dialog provides direct access to the WhatsApp Business API, which allows businesses to send messages, notifications, and updates to customers at scale.
  • Cost-effective Pricing
    Compared to other WhatsApp API providers, 360dialog offers competitive pricing without any markup on message templates, making it more affordable for businesses.
  • Ease of Integration
    360dialog offers straightforward integration solutions with various CRM systems and platforms, easing the setup process for businesses.
  • No Intermediaries
    By eliminating the need for intermediaries, 360dialog allows direct communication with WhatsApp, ensuring faster response times and potentially better terms of service.
  • Comprehensive Support
    360dialog provides extensive support and resources, including documentation and customer service, to help businesses effectively utilize the WhatsApp Business API.

Possible disadvantages of 360dialog

  • Limited Features
    Compared to full-service communication platforms, 360dialog might offer fewer advanced features, focusing mainly on WhatsApp API without additional functionalities like omnichannel support.
  • Technical Expertise Required
    To fully leverage 360dialog's service, a certain level of technical knowledge might be necessary, particularly for integration and API utilization, which could be a barrier for smaller businesses.
  • Dependency on WhatsApp API Policies
    Since 360dialog heavily relies on the WhatsApp Business API, any changes in WhatsApp's policies or terms could impact the services offered by 360dialog.
  • Potential Scalability Issues
    While suitable for small to medium-sized businesses, 360dialog may face challenges in handling very large volumes of messages simultaneously, potentially impacting performance.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

360dialog videos

Sending WhatsApp Messages on Automation with WhatsApp Official Business API using 360Dialog

More videos:

  • Demo - UChat - WhatsApp Flow Demo with 360Dialog API - Part 1/2
  • Review - Método 02. Chatbots para Whatsapp - 360Dialog

Category Popularity

0-100% (relative to Intercom and 360dialog)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
WhatsApp Marketing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and 360dialog

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

360dialog Reviews

10 Best Interakt Alternatives & Competitors in 2024 (Affordable & Best)
360Dialog stands as one of the top WhatsApp Business Solutions Provider in India, offering businesses a direct gateway to the WhatsApp Business API. Its standout feature? The ability to instantaneously incorporate updates from the WhatsApp API as soon as they're rolled out.
Source: doubletick.io

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

360dialog mentions (0)

We have not tracked any mentions of 360dialog yet. Tracking of 360dialog recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and 360dialog, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Whapi.Cloud - Integrate WhatsApp without limits to your own services or apps! Groups & Buttons, Technical support & Guides. API works stably and does not crash during updates. Whapi.Cloud is Developer-friendly REST API for WhatsApp integration

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WATI - No-code chatbot builder for WhatsApp Business

Drift - A messaging app that helps you grow your business.

Ultramsg - WhatsApp API by Ultramsg