Software Alternatives & Startups

Officially verified details 360dialog

360dialog is a mobile app marketing automation platform that allows app publishers to engage and convert users.

360dialog

360dialog Reviews and Details

This page is designed to help you find out whether 360dialog is good and if it is the right choice for you.

Screenshots and images

  • Landing page //
    2023-10-16

Features & Specs

  1. WhatsApp Business API Access

    Direct access to the WhatsApp Business API for sending and receiving messages, automating workflows, managing templates, and integrating WhatsApp with existing business systems.

  2. Cost-effective Pricing

    Compared to other WhatsApp API providers, 360dialog offers competitive pricing without any markup on message templates, making it more affordable for businesses.

  3. Easy API Integration

    Developer-friendly API access, clear documentation, webhooks, and integration tools make it easy to connect WhatsApp with CRM systems, SaaS platforms, automation tools, and custom applications.

  4. No Intermediaries

    By eliminating the need for intermediaries, 360dialog allows direct communication with WhatsApp, ensuring faster response times and potentially better terms of service.

  5. Comprehensive Support

    360dialog provides extensive support and resources, including documentation and customer service, to help businesses effectively utilize the WhatsApp Business API.

  6. Official Meta Business Solution Provider

    360dialog is an official Meta Business Solution Provider, providing businesses and partners with compliant and reliable access to the WhatsApp Business Platform.

  7. Transparent Pricing

    Predictable subscription-based pricing with no markup on Meta messaging fees, helping businesses and partners control WhatsApp communication costs as they scale.

  8. Direct API Access

    Build directly on the WhatsApp Business API without unnecessary abstraction layers, feature limitations, or additional intermediaries between your platform and WhatsApp.

  9. Partner Platform

    A dedicated platform for SaaS companies, ISVs, agencies, and resellers to integrate WhatsApp into their products and manage multiple customer accounts through a single API.

  10. Multi-Account Management

    Manage multiple WhatsApp Business Accounts and client environments from one centralized partner infrastructure designed for scalable multi-customer operations.

  11. Automated Client Onboarding

    Streamlined and embedded onboarding allows partners to provision new WhatsApp customers quickly while reducing manual setup and verification steps.

  12. Webhooks and API Extensions

    Full webhook access and API extensions enable real-time event handling, workflow automation, system integrations, and customized WhatsApp experiences.

  13. High-Throughput Messaging

    Eligible WhatsApp numbers can access increased messaging throughput of up to 1,000 messages per second for high-volume communication use cases.

  14. 24/7 Customer Support

    Access dedicated technical support, structured response-time SLAs, and Meta support escalations to help resolve WhatsApp Business Platform issues efficiently.

  15. WhatsApp Automation

    Connect WhatsApp to business systems and automate notifications, customer conversations, marketing workflows, support processes, and transactional messaging.

  16. Marketplace Integrations

    Access a broad ecosystem of WhatsApp tools and integrations for CRM, marketing, customer service, automation, and other business communication use cases. 360dialog states that its ecosystem includes more than 1,000 integrations.

  17. Testing Sandbox

    A dedicated testing environment allows developers to build and test WhatsApp API integrations before moving their implementation into production.

  18. Reliable Infrastructure

    Scalable messaging infrastructure designed for stable WhatsApp API communication, with 360dialog advertising 99.9% uptime for its developer-focused API service.

Badges

Promote 360dialog. You can add any of these badges on your website.

SaaSHub badge
Show embed code
SaaSHub badge
Show embed code

Questions & Answers

As answered by people managing 360dialog.
  1. Who are some of the biggest customers of 360dialog?

    • Mondelez International
    • TUI
    • ALDI SUISSE
    • ALDI Portugal
    • Arabian Automobiles Company (Nissan Dubai)
    • Tamam
    • Hatif
  2. What makes 360dialog unique?

    360dialog combines direct WhatsApp Business API access with a platform built for businesses, SaaS companies, ISVs, agencies and resellers. As an official Meta Business Solution Provider, it offers scalable messaging infrastructure, multi-customer management, embedded onboarding, transparent pricing and a broad ecosystem of WhatsApp tools and integrations.

  3. Why should a person choose 360dialog over its competitors?

    360dialog is a strong choice for businesses that want reliable and scalable WhatsApp infrastructure without unnecessary abstraction layers. It provides direct API access, transparent pricing with no markup on Meta fees for its Partner Platform, integrated customer onboarding, multi-account management and 24/7 support. Its partner infrastructure is designed to scale from a small number of customers to thousands of WhatsApp accounts.

  4. How would you describe the primary audience of 360dialog?

    360dialog is primarily built for businesses, SaaS companies, ISVs, agencies, resellers and technology providers that want to integrate WhatsApp into their products or customer communication workflows. It is particularly relevant for companies using WhatsApp for marketing, customer support, notifications, automation, sales and conversational experiences.

  5. What's the story behind 360dialog?

    360dialog has evolved into a specialized WhatsApp Business solutions platform focused on helping companies build, manage and scale customer communication through WhatsApp. Today, it is an official Meta Business Solution Provider and supports more than 100,000 businesses globally, while its Partner Platform is trusted by more than 1,000 solution providers.

  6. Which are the primary technologies used for building 360dialog?

    360dialog is built around REST APIs, webhooks, the WhatsApp Business Platform / Cloud API, scalable cloud infrastructure and API-based integrations. Its developer ecosystem supports integration with common programming languages, CRM platforms, automation tools and SaaS applications.

Videos

Sending WhatsApp Messages on Automation with WhatsApp Official Business API using 360Dialog

UChat - WhatsApp Flow Demo with 360Dialog API - Part 1/2

Método 02. Chatbots para Whatsapp - 360Dialog

Summary of the public mentions of 360dialog

Summary: Public Opinion on 360dialog

360dialog has garnered attention in the realm of digital communication and customer engagement, positioning itself as a prominent player in the WhatsApp Business Solutions domain. As a provider specializing in customer engagement, communication, WhatsApp marketing, and customer support, 360dialog offers businesses a direct and efficient gateway to the WhatsApp Business API. This connectivity is particularly advantageous in regions like India, where WhatsApp boasts high penetration as a primary communication tool.

One of the most commendable features of 360dialog is its ability to quickly integrate updates from the WhatsApp API. This ensures that businesses are always operating with the latest functionalities that WhatsApp offers, providing a seamless and up-to-date user experience. Such responsiveness to new API releases distinguishes 360dialog in a competitive landscape, where agility and rapid adaptation to technology updates are crucial.

In the competitive environment of communication platforms, 360dialog competes with notable entities like Whapi.Cloud, WATI, Maytapi, Twilio, Ultramsg, Infobip, and AiSensy. Each competitor brings unique features and strengths, yet 360dialog's direct integration capability is a compelling advantage, often highlighted in trade publications and discussions among industry professionals.

The product is often discussed in tech circles alongside mentions of top solutions providers and alternatives, such as in the article titled "10 Best Interakt Alternatives & Competitors in 2024 (Affordable & Best)." Here, 360dialog's reputation as a top WhatsApp Business Solutions Provider is reiterated, underscoring its strong presence in the market.

Public opinions reflect an appreciation for 360dialog's adept handling of the WhatsApp Business API, emphasizing usability and robustness. Industry commentators frequently highlight the company's comprehensive customer support, which includes assistance in navigating the complexities of API integration and troubleshooting. This support is vital for businesses that may lack specialized in-house technical expertise.

However, like any technology provider, 360dialog faces challenges in delivering consistent service at scale. Some user reviews point to occasional delays in customer service responses or technical hiccups during integration, which are common issues in rapidly evolving tech solutions. Nonetheless, such critiques are often balanced by positive assessments of the product's overall reliability and the value it adds to business communication strategies.

In conclusion, 360dialog's standing in the market as an efficient WhatsApp Business Solutions Provider is bolstered by its proactive update integration and supportive customer service. As businesses increasingly leverage WhatsApp for direct communication strategies, 360dialog’s role as an intermediary stands out, meeting the demands of a technologically discerning clientele who prioritize up-to-date and reliable communication platforms.

Do you know an article comparing 360dialog to other products?
Suggest a link to a post with product alternatives.

Suggest an article

360dialog discussion

Log in or Post with

Is 360dialog good? This is an informative page that will help you find out. Moreover, you can review and discuss 360dialog here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.