Indie Hackers Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Indie Hackers mentions (75)

• keeping the momentum going:

  - make use of sites like this and indiehackers.com, etc... To hear from other people in a similar situation. Source: 6 months ago

• Why does this subreddit have such low engagement?

  But as far as I know, indiehackers.com and X with #indiehackers or #buildinpublic hashtag. Source: 6 months ago

• Need advice, product graveyard – how about my new idea

  Just a personal website is a good place for that. But there are things like https://indiepa.ge/ or your personal profile on indiehackers.com - even though it may not be so much for "graveyard purpose". Source: 7 months ago

• Community for Solo founders

  I am a Solo founder and looking forward to meet like minded people. Most of the time I turn to indiehackers.com for inspiration but have found very few Indians on it who have made it big as a solo founder. So I was wondering if there is any other forum where Solo founders meet and discuss / share their challenges / learnings to help each other. Source: 7 months ago

• Ask HN: Tips for Solopreneur?

  Check out https://indiehackers.com, a community for "solopreneurs". - Source: Hacker News / 8 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago