Software Alternatives, Accelerators & Startups

iLobby VS Zendesk

Compare iLobby VS Zendesk and see what are their differences

iLobby logo iLobby

The global leader in facility and visitor management for complex enterprises.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • iLobby Landing page
    Landing page //
    2023-03-26

Deployed across more than 6,000 sites worldwide, iLobby powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. The iLobby platform is supported by robust reporting, turnkey onboarding, and extensive configurability that ensures maximum impact in complex and regulated industries.

iLobby FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent functional modules that drive safety, security and compliance across complex facilities around the world. The modules that form the platform operate independently to address specific functional area, but can also be implemented collaboratively to provide a fully integrated, holistic facility and visitor management solution.

Our innovative, SaaS-based facility and visitor management platform was built to streamline the management of personnel and facility operations. Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

  • Zendesk Landing page
    Landing page //
    2024-05-06

iLobby videos

iLobby Visitor Management System

More videos:

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to iLobby and Zendesk)
Visitor Management System
Customer Support
0 0%
100% 100
Reception
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iLobby and Zendesk

iLobby Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk should be more popular than iLobby. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iLobby mentions (4)

  • Boost Productivity & Serving Efficiency by Implementing VMS at Pharmaceutical Industry
    Visitor management for the pharmaceutical industry can be done by using different strategies. These strategies should be used to improve your workflow productivity, prevent visitors from wasting time and filing unnecessary information, and help in reducing losses due to patient misadventure. To facilitate visitors, visitor management software by iLobby can be used that offer various features and functions to make... - Source: dev.to / almost 3 years ago
  • How to Stiffen Physical Security in Building?
    There are several factors that need to be considered when setting up a physical security with iLobby visitor management system. Security camera systems can offer a comprehensive security solution for a wide area. However, this type of security system is quite expensive. You can also opt for biometric readers which can be used to prevent unauthorized entry. However, biometric readers are not as effective as... Source: almost 3 years ago
  • Hi-Tech Security with an Automated Visitor Management System
    Adapting the VMS solution by iLobby can make your online business much more efficient. It can save you money by decreasing the amount of man hours that you need to invest in maintaining your site. It can keep track of all of your visitors and make the necessary changes when needed. It can be used anywhere, and on any computer, which makes it easier than any other system that you could use. It just makes managing... Source: about 3 years ago
  • An Introduction to the Visitor Management System in Government Buildings
    While implementing VMS, first make sure to consult and hire a global leader in the industry like iLobby to cut-out all the risks involved in proper implementation of the visitor management system. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing iLobby and Zendesk, you can also consider the following products

The Receptionist - The Receptionost is a visitor managemnt solution that has visitor logging system to track visitor traffic.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Envoy - Visitor registration that's changing how guests are greeted in companies around the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Proxyclick - Connect with Confidence

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!