Software Alternatives, Accelerators & Startups

iLobby VS LiveAgent

Compare iLobby VS LiveAgent and see what are their differences

iLobby logo iLobby

The global leader in facility and visitor management for complex enterprises.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • iLobby Landing page
    Landing page //
    2023-03-26

Deployed across more than 6,000 sites worldwide, iLobby powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. The iLobby platform is supported by robust reporting, turnkey onboarding, and extensive configurability that ensures maximum impact in complex and regulated industries.

iLobby FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent functional modules that drive safety, security and compliance across complex facilities around the world. The modules that form the platform operate independently to address specific functional area, but can also be implemented collaboratively to provide a fully integrated, holistic facility and visitor management solution.

Our innovative, SaaS-based facility and visitor management platform was built to streamline the management of personnel and facility operations. Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

iLobby

Website
ilobby.com
$ Details
-
Platforms
-
Release Date
2013 January
Startup details
Country
Canada
State
Ontario
City
Toronto
Employees
10 - 19

iLobby features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

iLobby videos

iLobby Visitor Management System

More videos:

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to iLobby and LiveAgent)
Visitor Management System
Customer Support
0 0%
100% 100
Reception
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing iLobby and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using iLobby and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare iLobby and LiveAgent

iLobby Reviews

We have no reviews of iLobby yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, iLobby seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iLobby mentions (4)

  • Boost Productivity & Serving Efficiency by Implementing VMS at Pharmaceutical Industry
    Visitor management for the pharmaceutical industry can be done by using different strategies. These strategies should be used to improve your workflow productivity, prevent visitors from wasting time and filing unnecessary information, and help in reducing losses due to patient misadventure. To facilitate visitors, visitor management software by iLobby can be used that offer various features and functions to make... - Source: dev.to / almost 3 years ago
  • How to Stiffen Physical Security in Building?
    There are several factors that need to be considered when setting up a physical security with iLobby visitor management system. Security camera systems can offer a comprehensive security solution for a wide area. However, this type of security system is quite expensive. You can also opt for biometric readers which can be used to prevent unauthorized entry. However, biometric readers are not as effective as... Source: about 3 years ago
  • Hi-Tech Security with an Automated Visitor Management System
    Adapting the VMS solution by iLobby can make your online business much more efficient. It can save you money by decreasing the amount of man hours that you need to invest in maintaining your site. It can keep track of all of your visitors and make the necessary changes when needed. It can be used anywhere, and on any computer, which makes it easier than any other system that you could use. It just makes managing... Source: about 3 years ago
  • An Introduction to the Visitor Management System in Government Buildings
    While implementing VMS, first make sure to consult and hire a global leader in the industry like iLobby to cut-out all the risks involved in proper implementation of the visitor management system. Source: over 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing iLobby and LiveAgent, you can also consider the following products

The Receptionist - The Receptionost is a visitor managemnt solution that has visitor logging system to track visitor traffic.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Envoy - Visitor registration that's changing how guests are greeted in companies around the world.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Proxyclick - Connect with Confidence

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.