HostBill is a powerful and flexible, all-in-one automation, billing, client management and support platform for online businesses. HostBill handles all aspects of running a successful online business, from client acquisition, through invoicing and payment collection, automated service provisioning and management, to customer service and support. Extensive range of advanced features, multitude of modules and apps and integration with various control panels, domain registrars, payment gateways, order pages, client panels and more, make it the most comprehensive solution on the market for Hosting, Cloud/IaaS/VPS Solutions Providers, Domain name and SSL Resellers around the globe to automate and manage their online businesses.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than HostBill. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The Plesk docs say "Plesk has an integration with billing software such as WHMCS, HostBill, BILLmanager and Blesta." What is the experience of Plesk users regarding these? Up-votes, down-votes, run in terror from? Source: almost 2 years ago
HostBill is a great alternative to WHMCS if you're like me and want to avoid cPanel. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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