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HelpScout VS SimpleTexting

Compare HelpScout VS SimpleTexting and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

SimpleTexting logo SimpleTexting

SimpleTexting offers SMS and text marketing services for companies of all sizes.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • SimpleTexting Landing page
    Landing page //
    2023-09-19

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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SimpleTexting videos

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SimpleTexting Platform Demo

More videos:

  • Review - Getting Started with SimpleTexting

Category Popularity

0-100% (relative to HelpScout and SimpleTexting)

HelpScout

SimpleTexting

Help Desk
100 100%
Help Desk
0% 0
SMS Marketing
0 0%
SMS Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Business Text Messaging
0 0%
Business Text Messaging
100% 100

User comments

Share your experience with using HelpScout and SimpleTexting. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and SimpleTexting

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

SimpleTexting Reviews

We have no reviews of SimpleTexting yet.
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Social recommendations and mentions

Based on our record, SimpleTexting should be more popular than HelpScout. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

SimpleTexting mentions (3)

  • Feeling so lost in my business
    Sorry. I have a solution. And it's free. But it need a hard work. Go to Google maps. And search for specific niche let's say House cleaning service in new york. And start looking at all results and if they don't have a website call them and offer your service. You can invest also in automatic system like https://simpletexting.com and collect all results phone number and send bulk sms with your service link. I hope... Source: about 1 year ago
  • Text Messaging
    Better is to find a business texting solution. For example Avochato has Slack integration. A quick google for "Business Texting" finds a lot of options, like SimpleTexting, or TextUs. Or if you are just doing mass notifications, there are options for that specifically as well. Source: about 2 years ago
  • The Future Of Virtual Reality
    Again, see here, the introduction of a smartphone to the market started in 1994. IBM released their first smartphone, according to simpletexting.com, a devastating 77% of all adult Americans. The approximate population of American adults is 209,128,094 according to infoplease.com, and 77% of that is 161,068,232 adults that have a smartphone, imagine that, it is only the adults, teens around 13 to 17 has a 95% that... Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and SimpleTexting, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

EZ Texting - EZ Texting provides SMS marketing solutions to businesses of all sizes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SlickText - Slick Text provides businesses and organizations with an easy and affordable platform for text message marketing.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Textmagic - The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.

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