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HelpScout VS GitLab

Compare HelpScout VS GitLab and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

GitLab logo GitLab

Create, review and deploy code together with GitLab open source git repo management software | GitLab
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • GitLab Landing page
    Landing page //
    2023-10-17

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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GitLab videos

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Introduction to GitLab Workflow

More videos:

  • Review - GitLab Review App Working Session

Category Popularity

0-100% (relative to HelpScout and GitLab)

HelpScout

GitLab

Help Desk
100 100%
Help Desk
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100
Customer Support
100 100%
Customer Support
0% 0
Git
0 0%
Git
100% 100

User comments

Share your experience with using HelpScout and GitLab. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and GitLab

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

GitLab Reviews

  1. perfect for Freelancers!
Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Source: blog.edwardloveall.com
Ten Best SonarQube alternatives in 2021
GitLab is an efficient and tremendous device for maintaining our code in different branches and preserving the master branch quickly. Additionally, it has robust CI/CD pipelines. It guarantees the safety of your code. With Gitlab, you can make your repo private in case of any difficulty. It helps inside the automated Integration and deployment of your code.
Source: duecode.io
10 Jenkins Alternatives in 2021 for Developers
You might be interested in using GitLab’s CI/CD utility instead of Jenkins because it is designed to be open-source and provides additional features. You could take advantage of automation by using the GitLab CI/CD technology that is currently available to integrate DevOps into your workflow.
Source: solutionsuggest.com
The Best Alternatives to Jenkins for Developers
GitLab CI/CD tool is a part of GitLab and a powerful alternative to Jenkins. It is an open-source web interface that can be used to apply all the continuous methods like integration, delivery, and deployment to your project without any third-party application. It provides a user-friendly interface along with distributed version control services.
Source: www.lambdatest.com
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.
Source: news.ycombinator.com

Social recommendations and mentions

Based on our record, GitLab seems to be a lot more popular than HelpScout. While we know about 113 links to GitLab, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

GitLab mentions (113)

View more

What are some alternatives?

When comparing HelpScout and GitLab, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Gitea - A painless self-hosted Git service

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