Software Alternatives, Accelerators & Startups
Register | Login

HelpScout VS Gitea

Compare HelpScout VS Gitea and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Gitea logo Gitea

A painless self-hosted Git service
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Gitea Landing page
    Landing page //
    2023-07-20

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Gitea

Website
gitea.io
Pricing URL
-
$ Details
-
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Gitea videos

+ Add

GITEA REVIEW ⭐ TUTORIAL 👨 RUN YOUR OWN GIT SERVER 💻 $50 FREEBIE 💰

More videos:

  • Review - Migrate to a Microsoft Github Alternative: Gitea
  • Review - Gitea - Git with a cup of tea - Installation and Configuration

Category Popularity

0-100% (relative to HelpScout and Gitea)

HelpScout

Gitea

Help Desk
100 100%
Help Desk
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100
Customer Support
100 100%
Customer Support
0% 0
Git
0 0%
Git
100% 100

User comments

Share your experience with using HelpScout and Gitea. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Gitea

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Gitea Reviews

Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Source: blog.edwardloveall.com
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.
Source: news.ycombinator.com

Social recommendations and mentions

Based on our record, Gitea seems to be a lot more popular than HelpScout. While we know about 60 links to Gitea, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Gitea mentions (60)

  • Beware Offers of “Help” with Your Projects
    This reminds me of Gogs [0], where the original author refused a lot of good ideas and improvements, eventually leading to a fork [1] that's now a lot more popular and active than the original. [0] https://gogs.io/ [1] https://gitea.io/en-us/. - Source: Hacker News / about 1 year ago
  • Incident with Issues and Pull Requests
    Yes, we do this using https://gitea.io/en-us/ on a private server. Firewall, backups and a replica running for most projects. Github is only used when it's required by a stakeholder. - Source: Hacker News / about 1 year ago
  • Let's Make Sure GitHub Doesn't Become the Only Option
    There's a number of places out there, some of which also support alternatives to Git itself. By no means a complete list and in no particular order: GitLab - https://about.gitlab.com/ Sourcehut - https://sourcehut.org/ Codeberg - https://codeberg.org/ Launchpad - https://launchpad.net/ Debian Salsa - https://salsa.debian.org/public Pagure - https://pagure.io/pagure For self hsoted options, there's these below... - Source: Hacker News / about 1 year ago
  • If you're on DSM 6 and still waiting for an update on the GitLab package, don't bother
    And if you need GitLab (for runner, etc...) then it's not too bad to run in Docker. But if anyone is looking for a somewhat simpler git solution, gitea is pretty great. Source: about 1 year ago
  • OpenBSD Upgrade 7.2 to 7.3
    Check: Configuration and syntax changes and Special packages. The latter includes changes on PostgreSQL, Python and Gitea. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Gitea, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Loading...