Software Alternatives, Accelerators & Startups
Register | Login

HelpScout VS BitBucket

Compare HelpScout VS BitBucket and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

BitBucket logo BitBucket

Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • BitBucket Landing page
    Landing page //
    2023-10-09

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

BitBucket videos

+ Add

Bitbucket tutorial | How to use Bitbucket Cloud

More videos:

  • Review - Jira & Bitbucket Pull Request and Code Review Part-3 (Last Part)

Category Popularity

0-100% (relative to HelpScout and BitBucket)

HelpScout

BitBucket

Customer Support
100 100%
Customer Support
0% 0
Git
0 0%
Git
100% 100
Help Desk
100 100%
Help Desk
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100

User comments

Share your experience with using HelpScout and BitBucket. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and BitBucket

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

BitBucket Reviews

The Top 10 GitHub Alternatives
Bitbucket offers several hosting options, including Cloud, Server, and Data Centre. Each option has its own unique features and benefits. For example, Bitbucket Cloud is hosted on Atlassian’s servers and accessed via a URL. It has an exclusive built-in CI/CD tool, Pipelines, that enables you to build, test, and deploy directly from Bitbucket.
Source: www.wearedevelopers.com
Top 7 GitHub Alternatives You Should Know (2024)
Most of the listed alternatives offer free tier plans for individuals or small teams. Tools like GitLab and Bitbucket allow users to host unlimited repositories without cost.
Source: snappify.com
Best GitHub Alternatives for Developers in 2023
Bitbucket Pipes provides over 50 plug-and-play integrations (code quality, deployment, incident management, etc.) for extended CI/CD workflow automation. Speaking of integrations, Bitbucket integrates seamlessly with other Atlassian programming tools like Opsgenie and Confluence, as well as third-party tools like CircleCI, GitHub and Jenkins.
Source: www.techrepublic.com
Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Source: blog.edwardloveall.com
Free Data Science Tools for Students and Educators in 2020
You can get free unlimited private Git repositories at Bitbucket. If you already have a GitHub Pro, you may wonder why Bitbucket…
Source: towardsdatascience.com

Social recommendations and mentions

Based on our record, BitBucket seems to be a lot more popular than HelpScout. While we know about 73 links to BitBucket, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

BitBucket mentions (73)

  • Why Do I Love Open Source?
    We must be careful that the value, worth, and success of open-source projects are not measured by vanity metrics such as stars on GitHub or attempts at gaming the GitHub trending algorithm. For one thing, not all open source worth investment happens on GitHub, there are also platforms such as GitLab, Codeberg, and BitBucket where a lot of great work is being done. Some people also overblow the success of a... - Source: dev.to / 3 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Bitbucket — Unlimited public and private Git repos for up to 5 users with Pipelines for CI/CD. - Source: dev.to / 4 months ago
  • Show HN: Atlassian Tweaks – QoL Improvements for Jira, Bitbucket, and Confluence
    Atlassian Tweaks is a collection of userscripts and userstyles, developed by myself and my colleagues, which tweak some things and reduce friction in our Jira, Bitbucket, and Confluence workflows at our $DAYJOB. These scripts and styles were originally written for the self-hosted versions of the Atlassian services. However, most of scripts and styles support the Cloud versions as well. Screenshots, descriptions,... - Source: Hacker News / 5 months ago
  • Contributing to the cause: doing it the open-source way
    The "space" that we have been referring to, can be any of the following: GitHub, GitLab, BitBucket, and many more. For this blog, we will stick to GitHub, since that's more beginner-friendly. - Source: dev.to / 6 months ago
  • Useful Websites for Beginner Web Developers
    BitBucket: An alternative to GitHub, personally I would use BitBucket for private projects and use GitHub for public projects. - Source: dev.to / 9 months ago
View more

What are some alternatives?

When comparing HelpScout and BitBucket, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Gitea - A painless self-hosted Git service

Loading...