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Hellep.io VS Drift

Compare Hellep.io VS Drift and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Hellep.io logo Hellep.io

Self-host solution for Knowledge Base, Ticket System & Smart Assistant AI. Hellep.io is all in one community support software, build on top of Flarum.

Drift logo Drift

A messaging app that helps you grow your business.
  • Hellep.io Site
    Site //
    2024-12-10
  • Hellep.io Knowledge Base
    Knowledge Base //
    2024-12-10
  • Hellep.io Agent Tickets overview
    Agent Tickets overview //
    2024-12-10
  • Hellep.io Ticket Detail
    Ticket Detail //
    2024-12-10
  • Hellep.io Smart Assistant
    Smart Assistant //
    2024-12-10

Self host your support platform with Hellep. Stay in control of your own support and turn your Flarum community into a powerful support hub with integrated knowledge base, ticket system, and AI-powered assistance. Built for communities and companies that care about their users!

  • Create, organize, and share documentation with a powerful, searchable knowledge base that grows with your community.
  • Streamline support with an integrated ticket system that helps track, prioritize, and resolve customer issues efficiently.
  • Our own assistant that actually tries to help your customer. It answers and gives suggestions based on your knowledge base content. The more content, the better the A.I. will reply

Hellep is built on top of Flarum, open source community software.

  • Drift Landing page
    Landing page //
    2023-10-23

Hellep.io

Website
hellep.io
Pricing URL
Official Hellep.io Pricing
$ Details
paid $19.99 / Monthly
Platforms
Flarum PHP TypeScript
Release Date
2020 May
Startup details
Country
Netherlands
Employees
1 - 9
Edit details

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
$ Details
-
Platforms
-
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

Hellep.io features and specs

  • All in one solution
    From public forum posts, to private tickets
  • Self-Hosted solution
    You own your data
  • Unlimited Articles
    Write as many Knowledge Base articles as you need
  • Unlimited Support Agents
    Add team members, colleagues and support agents to reply to tickets
  • Smart Assistant A.I.
    Trained on your Knowledge Base, Smart Assistant helps with replying to tickets
  • Built on Flarum
    Hellep is built on top of Flarum, open-source community software

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Hellep.io videos

No Hellep.io videos yet. You could help us improve this page by suggesting one.

Add video

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Category Popularity

0-100% (relative to Hellep.io and Drift)

Hellep.io

Drift

Customer Support
3 3%
Customer Support
97% 97
Self Hosting
100 100%
Self Hosting
0% 0
CRM
0 0%
CRM
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hellep.io and Drift

Hellep.io Reviews

We have no reviews of Hellep.io yet.
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Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hellep.io mentions (0)

We have not tracked any mentions of Hellep.io yet. Tracking of Hellep.io recommendations started around Dec 2024.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: over 4 years ago

What are some alternatives?

When comparing Hellep.io and Drift, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Crisp Chat - Multi-channel customer support software

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