Software Alternatives, Accelerators & Startups

Hasura VS Freshdesk

Compare Hasura VS Freshdesk and see what are their differences

Hasura logo Hasura

Hasura is an open platform to build scalable app backends, offering a built-in database, search, user-management and more.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Hasura Landing page
    Landing page //
    2023-10-21
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Hasura videos

Scott Tries Hasura - A Realtime GraphQL API Builder

More videos:

  • Review - Evaluating Hasura
  • Review - The founder of Hasura teaching me about Hasura - FUN!

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Hasura and Freshdesk)
GraphQL
100 100%
0% 0
Customer Support
0 0%
100% 100
Realtime Backend / API
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hasura and Freshdesk

Hasura Reviews

We have no reviews of Hasura yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Hasura should be more popular than Freshdesk. It has been mentiond 117 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hasura mentions (117)

  • Serious flaws in SQL – Edgar F. Codd (1990)
    > 2. ORMs do not hide SQL nastiness. This is certainly true! I mean: ORMs are now well known to "make the easy queries slightly more easy, while making intermediate queries really hard and complex queries impossible". I think the are of ORMs is over. It simply did not deliver. If a book on SQL is --say-- 100 pages, a book on Hibernate is 400 pages. So much to learn just to make the easy queries slightly easier to... - Source: Hacker News / about 1 month ago
  • The Many Ways Not to Build an API
    Another strategy is to model access control declaratively and enforce it in the application layer. ZenStack (built above Prisma ORM) and Hasura are good examples of this approach. The following code shows how access policies are defined with ZenStack and how a secured CRUD API can be derived automatically. - Source: dev.to / about 2 months ago
  • The 2024 Web Hosting Report
    Today, this ecosystem is going strong with new providers like Hasura, AppWrite and Supabase powering millions of projects. There are a few reasons people choose this style of hosting, especially if they are more comfortable with frontend development. BaaS lets them set up a database in a secure way, expose some business logic on top of the data, and connect via a dev-friendly SDK from their app or website code to... - Source: dev.to / 3 months ago
  • Ask HN: Is There a Zapier for APIs?
    Hi! If you’ve ever thought about something like using GraphQL for something like this.. You might like Hasura. (Obligatory I work for Hasura) We’ve got an OpenAPI import and you can setup cron-jobs or one-off jobs and do things like load in headers from the environment variables to pass through. There isn’t currently an easy journey for chaining multiple calls together without writing any code at all, but you can... - Source: Hacker News / 3 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hasura.io — Hasura extends your existing databases wherever it is hosted and provides an instant GraphQL API that can be securely accessed for web, mobile, and data integration workloads. Free for 1GB/month of data pass-through. - Source: dev.to / 4 months ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Hasura and Freshdesk, you can also consider the following products

Supabase - An open source Firebase alternative

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GraphQL Playground - GraphQL IDE for better development workflows

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GraphQl Editor - Editor for GraphQL that lets you draw GraphQL schemas using visual nodes

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.