Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Hasura should be more popular than Freshdesk. It has been mentiond 117 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> 2. ORMs do not hide SQL nastiness. This is certainly true! I mean: ORMs are now well known to "make the easy queries slightly more easy, while making intermediate queries really hard and complex queries impossible". I think the are of ORMs is over. It simply did not deliver. If a book on SQL is --say-- 100 pages, a book on Hibernate is 400 pages. So much to learn just to make the easy queries slightly easier to... - Source: Hacker News / about 1 month ago
Another strategy is to model access control declaratively and enforce it in the application layer. ZenStack (built above Prisma ORM) and Hasura are good examples of this approach. The following code shows how access policies are defined with ZenStack and how a secured CRUD API can be derived automatically. - Source: dev.to / about 2 months ago
Today, this ecosystem is going strong with new providers like Hasura, AppWrite and Supabase powering millions of projects. There are a few reasons people choose this style of hosting, especially if they are more comfortable with frontend development. BaaS lets them set up a database in a secure way, expose some business logic on top of the data, and connect via a dev-friendly SDK from their app or website code to... - Source: dev.to / 3 months ago
Hi! If you’ve ever thought about something like using GraphQL for something like this.. You might like Hasura. (Obligatory I work for Hasura) We’ve got an OpenAPI import and you can setup cron-jobs or one-off jobs and do things like load in headers from the environment variables to pass through. There isn’t currently an easy journey for chaining multiple calls together without writing any code at all, but you can... - Source: Hacker News / 3 months ago
Hasura.io — Hasura extends your existing databases wherever it is hosted and provides an instant GraphQL API that can be securely accessed for web, mobile, and data integration workloads. Free for 1GB/month of data pass-through. - Source: dev.to / 4 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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