Software Alternatives, Accelerators & Startups

Hashicorp Terraform VS Freshservice

Compare Hashicorp Terraform VS Freshservice and see what are their differences

Hashicorp Terraform logo Hashicorp Terraform

Hashicorp Terraform is a tool that collaborate on infrastructure changes to reduce errors and simplify recovery.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Hashicorp Terraform Landing page
    Landing page //
    2023-10-02
  • Freshservice Homepage
    Homepage //
    2024-05-06

Hashicorp Terraform features and specs

  • Infrastructure as Code
    Terraform allows users to define infrastructure in a high-level configuration language, making infrastructure management more consistent and less error-prone.
  • Multi-Cloud Support
    Terraform supports multiple cloud providers such as AWS, Azure, Google Cloud, and others, enabling users to manage a hybrid cloud environment efficiently.
  • State Management
    Terraform maintains a state file that helps in tracking the state of the infrastructure, making it easier to detect changes and apply updates.
  • Modular and Reusable Configuration
    Terraform configurations can be broken down into reusable modules, promoting a DRY (Don't Repeat Yourself) approach and making complex infrastructure easier to manage.
  • Strong Community and Ecosystem
    Terraform has a large and active community, providing extensive documentation, sample code, and third-party modules through the Terraform Registry.
  • Plan Before Apply
    Terraform provides a 'terraform plan' command that allows users to preview changes before applying them, reducing the risk of unexpected modifications.
  • Declarative Language
    Terraform uses a declarative language (HCL - HashiCorp Configuration Language) that enables users to specify the desired end state of the infrastructure without having to define the exact steps to achieve it.

Possible disadvantages of Hashicorp Terraform

  • State File Management
    Managing state files can be challenging, especially in team environments. Locking mechanisms and remote backends need to be properly configured to avoid conflicts.
  • Learning Curve
    New users may find Terraform's learning curve steep, particularly if they are not familiar with infrastructure as code concepts and the specific syntax of HCL.
  • Limited Support for Certain Providers
    While Terraform supports a wide range of providers, the depth and quality of support may vary. Some less common providers may have incomplete or less reliable implementations.
  • Debugging Complexity
    Debugging Terraform configurations and state-related issues can be complex and time-consuming, requiring a good understanding of how Terraform works under the hood.
  • Versioning and Compatibility Issues
    Upgrading Terraform or its providers can sometimes lead to breaking changes. Keeping track of compatible versions and managing upgrades requires careful attention.
  • Performance
    Terraform can sometimes be slower than other infrastructure management tools, particularly when dealing with very large infrastructures or numerous resources.
  • Lack of Granular Control
    While Terraform's declarative approach simplifies many tasks, it may not provide the granular control needed for very complex or highly customized infrastructure scenarios.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Analysis of Hashicorp Terraform

Overall verdict

  • Yes, HashiCorp Terraform is considered a highly effective tool for managing infrastructure as code, especially in multi-cloud environments. It is praised for its flexibility, scalability, and active open-source community which consistently contributes to its development and support ecosystem.

Why this product is good

  • HashiCorp Terraform is widely regarded as a robust Infrastructure as Code (IaC) tool, helping organizations automate and manage their infrastructure efficiently. It offers several advantages, such as a declarative configuration language, a vast ecosystem of providers, state management, and the ability to manage resources across multiple cloud providers and on-premises environments. It supports a variety of use cases from provisioning and managing compute instances to automating complex multi-cloud environments.

Recommended for

  • Organizations adopting or operating in multi-cloud environments.
  • Development and operations teams looking for a programmable and scalable infrastructure management solution.
  • Teams aiming to improve their DevOps practices with automated provisioning and management.
  • Consultants and specialists involved in cloud architecture or IT infrastructure projects.

Hashicorp Terraform videos

Best Practices of Infrastructure as Code with HashiCorp Terraform

More videos:

  • Review - HashiCorp Terraform Adoption Stages

Freshservice videos

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Hashicorp Terraform and Freshservice)
Project Management
8 8%
92% 92
IT Management
7 7%
93% 93
Developer Tools
100 100%
0% 0
Monitoring Tools
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hashicorp Terraform and Freshservice

Hashicorp Terraform Reviews

5 Best DevSecOps Tools in 2023
There are multiple providers for Infrastructure as Code such as AWS CloudFormation, RedHat Ansible, HashiCorp Terraform, Puppet, Chef, and others. It is advised to research each to determine what is best for any given situation since each has pros and cons. Some of these also are not completely free while others are. There are also some that are specific to a particular...

Freshservice Reviews

Choose an ideal ITAM software: Top 15 asset management tools
Instead of juggling spreadsheets and playing detective, Freshservice gives you one clear, up-to-date system that tracks every asset from the moment it enters your ecosystem to the day it retires. As a true asset data management software, it plugs into your existing tools, updates in real time, and lets you keep tabs on licenses, hardware, contracts โ€” the whole lifecycle โ€”...
Source: cloudaware.com
12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hashicorp Terraform mentions (0)

We have not tracked any mentions of Hashicorp Terraform yet. Tracking of Hashicorp Terraform recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: almost 4 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 4 years ago

What are some alternatives?

When comparing Hashicorp Terraform and Freshservice, you can also consider the following products

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Basecamp - A simple and elegant project management system.