Hack Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hack mentions (18)

• Javascript Ecosystem, How Trash It Actually Is?

  On top of all that, now we want to make JavaScript type-safe. So let's add 10 more configuration files, add a compiler, and now we have bullcrap^2. Just like Facebook invented HackLang, Microsoft invented TypeScript, but only companies of this magnitude need such features. The average Joe from Delaware does not need all that. - Source: dev.to / about 1 month ago

• Benchmarking 20 programming languages on N-queens and matrix multiplication

  PHP results: Is Hack still popular with PHP people? I was stupid enough to write some scientific code in PHP once so know how slow it can be. But if your going to do try write performant code in PHP use the HHVM interpreter. It's much faster. Hack (https://hacklang.org/) uses that under the hood by default. - Source: Hacker News / 6 months ago

• If a company's codebase for backend is PHP, is it worh it to join, when you are a fresh graduate and only know C# and Java?

  Meta: hacklang.org has the details there. It forked off of PHP ~5 years ago, and is no longer backwards compatible. I believe this is also what Slack uses. Source: about 1 year ago

• Backends with React

  Facebook literally created Hack because PHP wasn't meeting their needs at the time. Source: over 1 year ago

• Why had flutter not replaced react native yet?

  Well, yeah, since they generally don't kill popular projects. Hell hack is still getting updates even though no one ever gave a shit about it. Meanwhile Flutter can be cancelled tomorrow because another division made Clutter and they have more "political" pull at google... Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago