Software Alternatives & Reviews

H5P VS Zoho Desk

Compare H5P VS Zoho Desk and see what are their differences

H5P logo H5P

H5P is a free and open-source content collaboration framework based on JavaScript.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • H5P Landing page
    Landing page //
    2023-04-01
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

H5P

Website
h5p.org
Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

H5P features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

H5P videos

JJ R/C - H5P - Review and Flight

More videos:

  • Review - JJRC H5P - Mystery Ballerina Quadcopter - Vlog Review TheRcSaylors
  • Review - JJRC H5P Unboxing and Review
  • Review - H5P.com eLearning Tool Review
  • Demo - H5P.com Review Part 3 - Example in Canvas Course
  • Review - unit 2

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to H5P and Zoho Desk)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
Online Learning
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using H5P and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare H5P and Zoho Desk

H5P Reviews

10 Best Quiz Maker Software for Training and Fun
H5P is an online eLearning authoring platform that offers dozens of available content templates, including quizzes. It can be installed and used as a free plugin for WordPress, Moodle, or Drupal or purchased as an SaaS solution. Instructional designers can use it to create standard text-based assessments, personality tests, or interactive video quizzes, which are extremely...

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Social recommendations and mentions

Based on our record, H5P seems to be a lot more popular than Zoho Desk. While we know about 14 links to H5P, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

H5P mentions (14)

  • Show HN: Open-source tool for creating courses like Duolingo
    Schools especially may use a learning platform for 10+ years, at least when authoring with H5P they are not stuck in a single platform anymore. What's your solution for this problem? The loss of flash left a lot of courses or interactive learning content unusable, that's a mistake I hope new platforms don't repeat. [1] https://www.opigno.org/ [2] https://h5p.org/. - Source: Hacker News / 6 months ago
  • Using H5P (interactive HTML content) in ID?
    My workplace (a university) recently bought H5P SaaS, a development tool which adds interactive content to different kinds of websites but is very good with CMS and LMS systems. Source: 10 months ago
  • H5P (quiz/interactive media creator) alternative for wagtail
    H5P ( https://h5p.org/ ) is an interactive media creator that lets you make quizes and interactive videos, is there a plugin that offers similar functionality on django? I found a port of H5P called H5PP but it is unmaintained. Source: over 1 year ago
  • Is there an lms plugin that comes with a code editor?
    I haven't used it in a while, but h5p has a bunch of different modules in their LMS, perhaps they've got one for code now. If not, I believe there is a developer community where someone might take on that sort of project…. Source: over 1 year ago
  • HiI have a question for how to achieve something on google sites because I don't know where else I should ask
    Here is the site to learn more about it - https://h5p.org/. Source: over 1 year ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing H5P and Zoho Desk, you can also consider the following products

iSpring Free - iSpring Free is a free eLearning authoring tool that allows you to create responsive courses and quizzes right in PowerPoint and convert them to HTML5 or SCORM.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iSpring Suite - A comprehensive yet easy-to-use authoring tool for creating professional online courses like a pro – even if you’re a complete beginner.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Articulate Storyline - Articulate Storyline is a program that allows you to create interactive courses of any kind with templates and a simple system. There is a free trial offered so that you can determine whether you want to use the program further or not.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!