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GroHawk VS Delighted

Compare GroHawk VS Delighted and see what are their differences

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GroHawk logo GroHawk

Customer Feedback and Engagement Made Easy!

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • GroHawk Landing page
    Landing page //
    2023-06-16
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

GroHawk features and specs

  • User-Friendly Interface
    GroHawk offers a simple and intuitive user interface, making it easy for users to navigate and utilize its features effectively without requiring extensive technical knowledge.
  • Real-Time Feedback
    The platform provides businesses with real-time feedback from customers, allowing them to quickly address any issues and improve customer satisfaction.
  • Customizable Surveys
    GroHawk allows users to create and customize surveys to suit their specific business needs, providing flexibility in gathering relevant customer feedback.
  • Integration Capabilities
    It supports integration with various third-party applications and platforms, enabling seamless data sharing and enhancing workflow efficiency.
  • Automated Alerts and Notifications
    Users can set up automated alerts and notifications, ensuring that important feedback is promptly addressed by the right team members.

Possible disadvantages of GroHawk

  • Pricing Structure
    GroHawk's pricing may be on the higher side for small businesses or startups with limited budgets, potentially making it less accessible for these users.
  • Limited Offline Functionality
    The platform may have limited functionality when offline, which can be a drawback for businesses needing consistent access in areas with poor internet connectivity.
  • Learning Curve
    While generally user-friendly, some users might encounter a learning curve when starting with GroHawk, particularly if they are not familiar with customer feedback systems.
  • Customer Support Limitations
    Some users have reported that customer support may not be as responsive or effective as expected, which could lead to delays in resolving issues.
  • Feature Limitations
    Some advanced features that users might expect can be limited or require higher subscription tiers, potentially restricting the functionality available to basic users.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

GroHawk videos

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Delighted videos

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Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to GroHawk and Delighted)

GroHawk

Delighted

Customer Engagement
100 100%
Customer Engagement
0% 0
Customer Feedback
6 6%
Customer Feedback
94% 94
Surveys
7 7%
Surveys
93% 93
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GroHawk and Delighted

GroHawk Reviews

We have no reviews of GroHawk yet.
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Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GroHawk mentions (0)

We have not tracked any mentions of GroHawk yet. Tracking of GroHawk recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: almost 4 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: about 4 years ago

What are some alternatives?

When comparing GroHawk and Delighted, you can also consider the following products

Froged - One click solution providing easy-to-use marketing, sales and support services to turn website visitors into happy customers.

Senja.io - Senja is the easiest way to collect, manage and share testimonials, online reviews and feedback from your customers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

99testimonials - 99testimonials is an all-in-one tool to collect, manage, and showcase video and text testimonials. Perfect for SaaS, agencies, e-commerce, and real estate. Build trust, boost conversions, and grow your brand with authentic social proof.

Twilio Studio - Accelerate your customer engagement roadmap

Testimonial.to - Collect video testimonials in the simplest way

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