Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than gmusicbrowser. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Gmusicbrowser is pretty good feature-wise. It's very configurable and has many different layouts. It might not look very modern by default, but with a modern gtk theme and some fiddling it looks okay to me at least. Source: over 1 year ago
Perl actually had a pretty good UI story way back when. Perl/Tk always was well documented and Perl's syntax works quite well with the original Tcl-ish/Shell style. Note that GIT's default GUI parts are written in exactly that. Tk then hit a bit of a limit when it came to common widgets, and so got less popular. Perl also had a good implementation of Win32, if I remember correctly. These days, both Perl and GUIs... - Source: Hacker News / almost 2 years ago
Gmusicbrowser is great, very customizable. Source: almost 2 years ago
Finally settled on http://gmusicbrowser.org/. - Source: Hacker News / over 2 years ago
One good-sized open source Perl-based GUI example is gmusicbrowser. It's not the most cross-platform and the coding style has some minor deviations from the norm, but it's not that hard to follow and big enough be more than just a minor toy. Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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