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Globitel Performance Management Platform VS Amazon Connect

Compare Globitel Performance Management Platform VS Amazon Connect and see what are their differences

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Globitel Performance Management Platform logo Globitel Performance Management Platform

Globitels Performance Management Platform automates the process of monitoring, measuring and evaluating overall performance of the customer engagement center in real time.

Amazon Connect logo Amazon Connect

A self-service, cloud-based call center 📞
  • Globitel Performance Management Platform Landing page
    Landing page //
    2021-10-10
  • Amazon Connect Landing page
    Landing page //
    2021-11-02

Globitel Performance Management Platform features and specs

No features have been listed yet.

Amazon Connect features and specs

  • Scalability
    Amazon Connect is designed to scale according to business needs, allowing organizations to quickly adapt to changes in call volume without the need for additional infrastructure investments.
  • Cost-Effective
    With a pay-as-you-go pricing model, Amazon Connect allows businesses to only pay for the usage, reducing upfront costs and making it affordable for businesses of all sizes.
  • Integration
    Amazon Connect easily integrates with other AWS services and third-party applications, providing a seamless experience and enabling enhanced functionalities.
  • Ease of Use
    The service provides an intuitive interface that allows users to set up and manage their contact center without extensive IT resources, simplifying implementation and operation.
  • Omnichannel Capabilities
    Amazon Connect supports multiple communication channels including voice, chat, and tasks, offering a unified experience for both agents and customers.

Possible disadvantages of Amazon Connect

  • Complexity in Advanced Features
    While the basic setup is straightforward, leveraging more advanced features and integrations can become complex and may require expert knowledge and resources.
  • Dependency on AWS Ecosystem
    Businesses heavily reliant on Amazon Connect may find themselves increasingly dependent on the AWS ecosystem, which could potentially limit future flexibility.
  • Variable Costs
    Although cost-effective, the variable pricing model could lead to unpredictability in billing, especially for companies with fluctuating call volumes.
  • Limited Local Support
    Depending on the region, local support for implementation and ongoing troubleshooting may be limited, potentially leading to delays in addressing issues.
  • Customization Constraints
    While offering a range of features, there may be limitations on how deeply the solution can be customized to meet specific business needs.

Globitel Performance Management Platform videos

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Amazon Connect videos

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Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks

More videos:

  • Review - Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS

Category Popularity

0-100% (relative to Globitel Performance Management Platform and Amazon Connect)

Globitel Performance Management Platform

Amazon Connect

Call Center Software
30 30%
Call Center Software
70% 70
Communication
9 9%
Communication
91% 91
AI
100 100%
AI
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Globitel Performance Management Platform and Amazon Connect. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Amazon Connect seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Globitel Performance Management Platform mentions (0)

We have not tracked any mentions of Globitel Performance Management Platform yet. Tracking of Globitel Performance Management Platform recommendations started around Mar 2021.

Amazon Connect mentions (9)

  • Automating Voicebot Deployments for Amazon Connect
    AWS provides a straightforward approach to create voice-based AI agents in Amazon Connect using the Management Console. With just a couple of clicks you can set up an Amazon Lex bot with all your customers' intents, easily pair it with an Amazon Connect Flow, and voila, your bot is ready to take some customer inquiries. - Source: dev.to / 6 months ago
  • Being Data-Driven is a Mindset Shift
    Amazon Connect (cloud contact center). - Source: dev.to / over 2 years ago
  • GPT-Powered chatbot over the phone - Try it, and see how it was built
    Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / almost 3 years ago
  • Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home
    I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / about 3 years ago
  • Gotta love the messaging
    One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: about 3 years ago
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What are some alternatives?

When comparing Globitel Performance Management Platform and Amazon Connect, you can also consider the following products

Alohaa AI - Supercharge your Business Communication

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CallCentr8 - Manage customers with powerful call center solutions

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

GlobCall - GlobCall is a cloud-based call center for modern businesses. Get local phone numbers in 100+ countries, make international calls, and handle customer support with AI call assistants — all from your browser. No hardware, no contracts.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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