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Amazon Connect

A self-service, cloud-based call center 📞

Amazon Connect Reviews and details

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Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks

Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Amazon Connect and what they use it for.
  • Being Data-Driven is a Mindset Shift
    Amazon Connect (cloud contact center). - Source: / over 1 year ago
  • GPT-Powered chatbot over the phone - Try it, and see how it was built
    Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: / over 1 year ago
  • Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home
    I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. - Source: Hacker News / almost 2 years ago
  • Gotta love the messaging
    One of my contracts im working on at the moment is creating an entire call centre automatically with - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: almost 2 years ago
  • Digital Transformation and IT Modernization for Elections in AWS | AWS Whitepaper Summary
    1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: / almost 3 years ago
  • Using selenium/python at helpdesk job?
    I’m not by any means a ServiceNow expert. But I have built an integration between ServiceNow and Call Center software. Source: almost 3 years ago
  • Amazon Connect – The Future of Call Centers: Features & Use Cases
    Amazon Connect is an omnichannel cloud contact centre that provides unmatched customer service to its users. It allows you to deliver a seamless, personalized, and natural experience to your customers. Every customized user interaction you create with Amazon Connect gets available in chats and voices in real-time. Going virtual will help the agents to give customers flawless experiences even while working away... - Source: / almost 3 years ago
  • In the next 5-10 years, what is AWS going to do in order to compete on the application layer?
    Except for Amazon Connect. It’s a fully featured, you don’t have to know anything about AWS solution that’s quite popular. Source: about 3 years ago

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This is an informative page about Amazon Connect. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.