Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Gleam might be a bit more popular than Freshdesk. We know about 14 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Same thought tbh but it might be scheduled or emergency maintenance. Issue seems to be with gleam.io rather than something under the control of the show / valve. Source: 6 months ago
Just put the entries in one of these gleam.io link:. Source: over 1 year ago
I didn't miss subnautica. I was watching 2 free games sites since 2016, before knowing of this subreddit. They posted the same free games, more or less, usually gleam.io giveaways of obscure games. Source: over 1 year ago
When you click the task and Discord's server join popup is displayed, does it correctly say "EinHaDe invited you to join RoWorld"? And can you check if the Discord account used to join that server the same as the one registered with your gleam.io user? Source: over 1 year ago
🥳 Together with gleam.io we've prepared a crazy giveaway for you! Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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