Software Alternatives, Accelerators & Startups

Gitea VS osTicket

Compare Gitea VS osTicket and see what are their differences

Gitea logo Gitea

A painless self-hosted Git service

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Gitea Landing page
    Landing page //
    2023-07-20
  • osTicket Landing page
    Landing page //
    2023-04-21

Gitea videos

GITEA REVIEW ⭐ TUTORIAL 👨 RUN YOUR OWN GIT SERVER 💻 $50 FREEBIE 💰

More videos:

  • Review - Migrate to a Microsoft Github Alternative: Gitea
  • Review - Gitea - Git with a cup of tea - Installation and Configuration

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Gitea and osTicket)
Code Collaboration
100 100%
0% 0
Customer Support
0 0%
100% 100
Git
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gitea and osTicket

Gitea Reviews

Let's Make Sure Github Doesn't Become the only Option
The Pull Request workflow is so dominant now that it’s considered the default path for code to permanently enter into a repository. You can see a similar features in GitHub’s smaller competition Codeberg, GitLab, BitBucket, and Gitea. These competitors don’t offer other, major code collaboration tools, and their Pull Request-like features aren’t just there to help users come...
Gitea - Alternative to GitLab and GitHub
There are still plenty of things you might want centralized on a server somewhere, but it seems like a lot of the value add of GitHub, GitLab, and now Gitea is in making git repos easier to manage and interact with.

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, Gitea should be more popular than osTicket. It has been mentiond 60 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gitea mentions (60)

  • Beware Offers of “Help” with Your Projects
    This reminds me of Gogs [0], where the original author refused a lot of good ideas and improvements, eventually leading to a fork [1] that's now a lot more popular and active than the original. [0] https://gogs.io/ [1] https://gitea.io/en-us/. - Source: Hacker News / about 1 year ago
  • Incident with Issues and Pull Requests
    Yes, we do this using https://gitea.io/en-us/ on a private server. Firewall, backups and a replica running for most projects. Github is only used when it's required by a stakeholder. - Source: Hacker News / about 1 year ago
  • Let's Make Sure GitHub Doesn't Become the Only Option
    There's a number of places out there, some of which also support alternatives to Git itself. By no means a complete list and in no particular order: GitLab - https://about.gitlab.com/ Sourcehut - https://sourcehut.org/ Codeberg - https://codeberg.org/ Launchpad - https://launchpad.net/ Debian Salsa - https://salsa.debian.org/public Pagure - https://pagure.io/pagure For self hsoted options, there's these below... - Source: Hacker News / about 1 year ago
  • If you're on DSM 6 and still waiting for an update on the GitLab package, don't bother
    And if you need GitLab (for runner, etc...) then it's not too bad to run in Docker. But if anyone is looking for a somewhat simpler git solution, gitea is pretty great. Source: about 1 year ago
  • OpenBSD Upgrade 7.2 to 7.3
    Check: Configuration and syntax changes and Special packages. The latter includes changes on PostgreSQL, Python and Gitea. - Source: dev.to / about 1 year ago
View more

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

What are some alternatives?

When comparing Gitea and osTicket, you can also consider the following products

GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BitBucket - Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!