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Genesys PureConnect VS Mattersight Behavioral Analytics

Compare Genesys PureConnect VS Mattersight Behavioral Analytics and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Mattersight Behavioral Analytics logo Mattersight Behavioral Analytics

Mattersight provides personality-based software applications.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Mattersight Behavioral Analytics Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Genesys PureConnect and Mattersight Behavioral Analytics)

Genesys PureConnect

Mattersight Behavioral Analytics

Communication
96 96%
Communication
4% 4
Customer Support
92 92%
Customer Support
8% 8
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Mattersight Behavioral Analytics, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys Engage - Contact Center Operations

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