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Genesys PureConnect VS Verint Workforce Optimization

Compare Genesys PureConnect VS Verint Workforce Optimization and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Genesys PureConnect and Verint Workforce Optimization)

Genesys PureConnect

Verint Workforce Optimization

Communication
95 95%
Communication
5% 5
Customer Support
86 86%
Customer Support
14% 14
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Verint Workforce Optimization, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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