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Genesys PureConnect VS Avaya

Compare Genesys PureConnect VS Avaya and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Avaya Landing page
    Landing page //
    2023-09-23

Genesys PureConnect videos

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Avaya videos

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Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

Category Popularity

0-100% (relative to Genesys PureConnect and Avaya)

Genesys PureConnect

Avaya

Communication
83 83%
Communication
17% 17
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
88 88%
Enterprise Communication
12% 12
Call Center Software
76 76%
Call Center Software
24% 24

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and Avaya

Genesys PureConnect Reviews

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Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

What are some alternatives?

When comparing Genesys PureConnect and Avaya, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Engage - Contact Center Operations

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