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Avaya VS NICE inContact

Compare Avaya VS NICE inContact and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Avaya Landing page
    Landing page //
    2023-09-23
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Avaya videos

+ Add

Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Avaya and NICE inContact)

Avaya

NICE inContact

Communication
14 14%
Communication
86% 86
Enterprise Communication
11 11%
Enterprise Communication
89% 89
Call Center Software
22 22%
Call Center Software
78% 78
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya and NICE inContact

Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Avaya and NICE inContact, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

QEvalPro - Quality Matters

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