Software Alternatives & Reviews


Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Avaya Alternatives

The best Avaya alternatives based on verified products, community votes, reviews and other factors.
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  1. Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

  2. 11

    Five9 provides cloud-based call center software for sales, marketing and support.

  3. Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work.

    Try for free freemium

  4. CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

  5. Quality Matters

    paid Free Trial $30.0 / Monthly (30 Users)

  6. With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

  7. SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

  8. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  9. Get the DMG Consulting report reprint on cloud contact centers.

  10. As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

  11. RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

    freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

  12. 8x8 Cloud Contact Center is a VoIP call center solution.

  13. Automated Communication Cases between business and customers

    €500.0 / Monthly

  14. eDAS’s VAANI nurtures holistic interactions to help you adapt throughout the business cycle with intuitive technology.

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Avaya Reviews

External sources with reviews and comparisons of Avaya

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using...
Read all Avaya reviews →

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Author: | Publisher: SaaSHub
Categories: Communication, Call Center Software, Work Management


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