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Avaya VS Genesys Cloud

Compare Avaya VS Genesys Cloud and see what are their differences

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  2. » Videos
  3. » Reviews
  4. » Alternatives

Avaya logo Avaya

Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Avaya Landing page
    Landing page //
    2023-09-23
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Avaya videos

+ Add

Avaya CU360 Evaluation

More videos:

  • Review - A quick tour through the Avaya IX Collaboration Device
  • Review - The Avaya 1120e IP Desk Phone Review

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Avaya and Genesys Cloud)

Avaya

Genesys Cloud

Communication
15 15%
Communication
85% 85
Enterprise Communication
12 12%
Enterprise Communication
88% 88
Customer Support
0 0%
Customer Support
100% 100
Call Center Software
26 26%
Call Center Software
74% 74

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avaya and Genesys Cloud

Avaya Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.
Source: blog.hubspot.com

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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What are some alternatives?

When comparing Avaya and Genesys Cloud, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

QEvalPro - Quality Matters

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