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Genesys Engage VS Assembled.com

Compare Genesys Engage VS Assembled.com and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Genesys Engage logo Genesys Engage

Contact Center Operations

Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
Not present

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

Assembled.com videos

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Announcing new features: Team Performance

Category Popularity

0-100% (relative to Genesys Engage and Assembled.com)

Genesys Engage

Assembled.com

Communication
100 100%
Communication
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Customer Support
69 69%
Customer Support
31% 31
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Engage mentions (0)

We have not tracked any mentions of Genesys Engage yet. Tracking of Genesys Engage recommendations started around Mar 2021.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 1 month ago

What are some alternatives?

When comparing Genesys Engage and Assembled.com, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

injixo - injixo is a cloud-based workforce management software for call centers.

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