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Assembled.com VS Genesys Cloud

Compare Assembled.com VS Genesys Cloud and see what are their differences

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Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Not present
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Assembled.com videos

+ Add

Announcing new features: Team Performance

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Assembled.com and Genesys Cloud)

Assembled.com

Genesys Cloud

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Communication
0 0%
Communication
100% 100
Customer Support
22 22%
Customer Support
78% 78
Customer Service
100 100%
Customer Service
0% 0

User comments

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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 1 month ago

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Assembled.com and Genesys Cloud, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

injixo - injixo is a cloud-based workforce management software for call centers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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