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Genesys Cloud VS Cisco Unified Contact Center

Compare Genesys Cloud VS Cisco Unified Contact Center and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Category Popularity

0-100% (relative to Genesys Cloud and Cisco Unified Contact Center)

Genesys Cloud

Cisco Unified Contact Center

Communication
95 95%
Communication
5% 5
Enterprise Communication
97 97%
Enterprise Communication
3% 3
Call Center Software
83 83%
Call Center Software
17% 17
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Cisco Unified Contact Center, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

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