Software Alternatives & Reviews

General Assembly VS LiveAgent

Compare General Assembly VS LiveAgent and see what are their differences

General Assembly logo General Assembly

General Assembly offers training for in-demand skills such as development, data science, product management and data analysis.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • General Assembly Landing page
    Landing page //
    2023-07-27
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

General Assembly features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

General Assembly videos

Coding Bootcamps: App Academy and General Assembly Review | What is a good or bad curriculum in 2020

More videos:

  • Review - General Assembly Coding Bootcamp Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to General Assembly and LiveAgent)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
Online Learning
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing General Assembly and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using General Assembly and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare General Assembly and LiveAgent

General Assembly Reviews

9 Online Learning Platforms for Quality Professional Development
These relationships are valuable during the course, but the value extends long after you finish. You'll be networking while you're taking the courses, and General Assembly prides itself on its alumni network. In a day and age when connections lead to jobs, this isn't something to laugh at. Of course, it also means you'll pay a hefty fee: Courses are usually thousands of...
Source: zapier.com
10 Top Sites For Online Education
Focusing on education in design, business and technology, New York City-based General Assembly has campuses in nearly a dozen different cities around the world. Although the majority of General Assembly classes are in-person, they also offer a compact selection of online-only or mixed courses.
Source: www.upwork.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, General Assembly seems to be more popular. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

General Assembly mentions (26)

  • Part Time IT Courses in Malaysia?
    This is very good advice! Just to add on, there's also courses from General Assembly conducted with established partners, which might be claimable via your company too. https://generalassemb.ly/. Source: 10 months ago
  • Lost my job months ago and feeling adrift - has anyone successfully used career counseling in DC?
    See if General Assembly has something that catches your eye. It was very helpful to a friend of mine. I think they sometimes do free webinars. Source: almost 1 year ago
  • Classes on data/spreadsheets?
    For my last job I did one from general assembly they’re local for me so that’s why I went them over others. It wasn’t CSM related but did help me get a way better understanding of excel. Although I don’t use excel at all now as a csm 😆 They have a lot of courses that our tech focused though! Source: about 1 year ago
  • UCSD extension boot camp - Data Analyst Review?
    What ultimately helped was attending several all-day and multi-day bootcamps that were a few hundred each from General Assembly and over time taking on a few small projects that demonstrated capability in data analysis for business. My subject matter was mostly marketing because that's what I was familiar with but the job I'm in now has no relation to that whatsoever. Source: about 1 year ago
  • Has any of you worked as a server for decades all the way to retirement ?
    I went to a place called General Assembly (https://generalassemb.ly/), I did the Web Development Immersive course which was 12 weeks, M-F 9am-5pm. A lot of University's have similar courses at their extension schools, I know for example UCLA and Rutgers have them. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing General Assembly and LiveAgent, you can also consider the following products

Product Marketing Alliance - Elevate product marketing together

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Udemy - Online Courses - Learn Anything, On Your Schedule

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Coursera - Build skills with courses, certificates, and degrees online from world-class universities and companies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.