Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than GameRanger. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Half of the playerbase is on gameranger though, which is a virtual LAN service you can download here:gameranger . If you jump between cnc online and gameranger you should have no trouble finding a game. Source: about 1 year ago
§ Greetings we had spoke a while back, I was trying to spark your interest in Mech 4 and we were discussing the possiblity of bringing over a 13IM squad to battl ein Mech 4, there are many benefits, such as teamwork training, may I ask what would keep you playing at least once a week if not an every day occassion? I encourage you to come try us out, hope to see you in game soon at one of our many open games on... Source: about 2 years ago
Find us on https://gameranger.com and get your friends and start getting your mechs and team ready for the upcoming, 2vs 2, 3 vs 3 and 4 vs 4 tournament. Or join one of the many existing guilds fielding teams. Source: about 2 years ago
Most people play online with GameRanger and Radmin. If you're having trouble connecting to each other, you can always enable GenPatcher's Network optimizations toggle in the Playing Online tab. Source: about 2 years ago
If you'd like to play remote, you have a friend in an other part of the city, all you need to install is "GameRanger". Source: over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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