Software Alternatives & Reviews

Fuse IM VS Crisp Chat

Compare Fuse IM VS Crisp Chat and see what are their differences

Fuse IM logo Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.

Crisp Chat logo Crisp Chat

Multi-channel customer support software
  • Fuse IM Landing page
    Landing page //
    2023-05-16

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Fuse IM

Website
fuse.chat
$ Details
freemium $45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Platforms
Web Browser REST API JavaScript Windows iOS Android
Release Date
2020 June

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Release Date
-

Category Popularity

0-100% (relative to Fuse IM and Crisp Chat)
Customer Support
2 2%
98% 98
Live Chat
4 4%
96% 96
CRM
5 5%
95% 95
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Fuse IM and Crisp Chat.

What makes your product unique?

Fuse IM's answer

Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:

  • Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.

  • User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.

  • Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.

Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fuse IM and Crisp Chat

Fuse IM Reviews

We have no reviews of Fuse IM yet.
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Crisp Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Social recommendations and mentions

Based on our record, Crisp Chat seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fuse IM mentions (0)

We have not tracked any mentions of Fuse IM yet. Tracking of Fuse IM recommendations started around Mar 2021.

Crisp Chat mentions (7)

View more

What are some alternatives?

When comparing Fuse IM and Crisp Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GoSquared Live Chat - Beautiful, simple, and free live chat for your website

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Drift - A messaging app that helps you grow your business.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.