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Fuse IM VS GoSquared Live Chat

Compare Fuse IM VS GoSquared Live Chat and see what are their differences

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Fuse IM logo Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.

GoSquared Live Chat logo GoSquared Live Chat

Beautiful, simple, and free live chat for your website
  • Fuse IM Landing page
    Landing page //
    2023-05-16

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

  • GoSquared Live Chat Landing page
    Landing page //
    2022-04-29

Fuse IM

Website
fuse.chat
Pricing URL
Official Fuse IM Pricing
$ Details
freemium $45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Platforms
Web Browser REST API JavaScript Windows iOS Android
Release Date
2020 June
Edit details

GoSquared Live Chat

Website
gosquared.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Fuse IM features and specs

No features have been listed yet.

GoSquared Live Chat features and specs

  • Real-time Interaction
    GoSquared Live Chat allows for real-time communication with website visitors, enhancing customer engagement and support efficiency.
  • User-friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it accessible for both users and administrators.
  • Integration Capabilities
    GoSquared can be integrated with various third-party applications, streamlining workflows and improving data management.
  • Visitor Insights
    The tool provides detailed analytics about website visitors, including their behavior and engagement levels, which can help in tailoring customer support strategies.
  • Automation Features
    Automation tools, such as chatbots and canned responses, help reduce response times and improve the efficiency of support teams.

Possible disadvantages of GoSquared Live Chat

  • Pricing
    For small businesses, the pricing of GoSquared might be a bit high compared to other simple live chat solutions.
  • Limited Customization
    Customization options might be limited for users who require highly specialized setups for their chat interface.
  • Feature Overload
    For businesses only looking for basic live chat functionality, GoSquared's additional features might be overwhelming or unnecessary.
  • Learning Curve
    While user-friendly, some advanced features may require time to learn and fully utilize, especially for new users.
  • Dependence on Internet Speed
    The performance of live chat may be negatively impacted by slow internet speeds, potentially affecting the quality of interaction.

Fuse IM videos

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GoSquared Live Chat videos

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Category Popularity

0-100% (relative to Fuse IM and GoSquared Live Chat)

Fuse IM

GoSquared Live Chat

Customer Support
17 17%
Customer Support
83% 83
Live Chat
31 31%
Live Chat
69% 69
CRM
11 11%
CRM
89% 89
Customer Messaging
100 100%
Customer Messaging
0% 0

Questions and Answers

As answered by people managing Fuse IM and GoSquared Live Chat.

What makes your product unique?

Fuse IM's answer

Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:

  • Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.

  • User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.

  • Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.

Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

User comments

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What are some alternatives?

When comparing Fuse IM and GoSquared Live Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Drift - A messaging app that helps you grow your business.

Live Chat by Sumo.com - Instantly communicate with customers, prospects & visitors

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Zendesk for Startups - Everything you need for seamless customer conversations.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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