Fuse IM

One inbox customer messaging for sales & marketing that reduces workload so that you can move faster with Live Chat, Help Center and AI Automation.

A customer service platform for startups and small businesses that reduces workload and helps you resolve issues faster. Fuse IM integrates conversations, a shared inbox, and your own help center to help automate your customer support.

Customizable.

A Messenger that can not only match your brand; a customizable home screen enables you to display information and actions to visitors and customers that are important to you.

Messaging your own way.

Our Message Flows give you control over how messages should reach you, so you can work the way you need to, whether that's with open live chat, one-way messages, AI-first handling, and conversations that remain closed. You can even disable chat buttons and create something bespoke.

AI-powered answers and conversations.

Provide instant responses to common questions using the content in your help center or pages you import. There's no setup or training required, so you can get going in minutes. Seamlessly take over conversations when you're ready to jump in.

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Pricing:

Freemium
Free Trial
$45.0 / Monthly (Pro, 5 Users, Unlimited Messages, Unlimited Contacts)
Official Pricing

Platforms:

Web
Browser
REST API
JavaScript
Windows
iOS
Android

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2023-05-16

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Questions & Answers

As answered by people managing Fuse IM.

What makes Fuse IM unique?
Fuse IM stands out from other customer service platforms due to its distinctive features and capabilities. These are the three key factors that set Fuse IM apart:
- Advanced AI Assistance: Fuse IM utilizes cutting-edge artificial intelligence to provide smart and efficient customer support. The AI-powered system can instantly answer customers' queries from your integrated help center and assist your team when responding from the inbox.
- User-Designed Chat Box: With Fuse IM, you can go beyond branding customization and design your own user interface (UI) for the chat box. Promote your own content and calls to action first, creating a unique and personalized experience.
- Tailored Messaging Options: Fuse IM understands that businesses have diverse messaging requirements. Whether you prefer open live chat, one-way messages, or a combination of both, Fuse IM gives you flexible messaging options that align with your specific needs, ensuring seamless communication within your sales and support funnels.
Fuse IM stands out with advanced AI assistance, a user-designed chat box, and tailored messaging options, making it a unique and powerful customer service platform.

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