Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Writing Streak Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Writing Streak mentions (6)

• Ask HN: Those making $0/month or less on side projects – Show and tell

  I have a bunch of those. https://writingstreak.io - a tool for developing a daily writing habit. https://screenplays.io - a library of free screenplays. https://startupideas.io - a newsletter where I research and analyze startup ideas, opportunities, and trends. https://rpgadventures.io - a discord community where we a group of Game Masters brainstorm, create, and publish adventures for roleplaying games together.... - Source: Hacker News / over 1 year ago

• Show HN: Write 500 Words a Day

  I'm working on a similar project: https://writingstreak.io. - Source: Hacker News / over 1 year ago

• 25F Daily Writing Partner to Prepare for July NaNoWriMo EST

  Looking for someone to try a 19 day writing streak with me. I want to try out the July NaNoWriMo but I want to build up some "muscle" first. I'm using Writing Streak: https://writingstreak.io/ to hold myself and hopefully my partner accountable. Source: about 2 years ago

• What would you do if you were pretty good at webdev, needed to make $2k in the next month, but didn't have the work experience, or the mental health to hold a regular job?

  The most successful one I have right now is writing streak. The old version of the app grew to 5000+ users mostly via word of mouth. I don't think many of them were very active, since I didn't do a good job supporting and debugging the app (because of my health stuff, and also some character flaws I guess). But it did have a few users who used it daily for hundreds of days in a row. Source: over 2 years ago

• Have you ever wanted to blur the text while you wrote without paying a penny? Now you can.

  I can finally blur my text thanks to this website! Https://writingstreak.io/. Source: almost 3 years ago