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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Wotif. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I've now found the name of the hotel, it's called Royal Paradise Phuket, but I'm still a bit skeptical as, the website (wotif.com) is saying it's only going to be around $550 Australian dollars for 6 nights, whereas most other websites are saying it's around $2000 for the same thing. Could someone please let me know if this is a scam, as it seems too good to be true, thanks. Source: over 1 year ago
Get on to wotif.com or wherever and price out the cheapest hotel that includes parking. Source: about 2 years ago
I've not been on a flight since I was a kid. I'm sure this post will help a lot of people out. Where do I see flight prices and book? I used to use the site wotif.com which I did for my mum when she travelled, but is that still a good site to use for finding the best prices? I've always known to avoid physical book just because you have to pay the booking fee. Source: over 2 years ago
I would agree that Afterpay do not have a sustainable competitive advantage here.. They might make money for a decade or so until they get bought out, or their market share is consumed by another financial institution with more firepower. I mean, that's what happened to 'wotif.com' right - basically made bank for a decade before their model was superseded by others and they were bought out by expedia. Source: about 3 years ago
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