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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than WinSW. We know about 12 links to it since March 2021 and only 11 links to WinSW. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
And then set that up as a windows service with WinSw. Source: about 1 year ago
I am using Windows Service Wrapper to convert some net programs (tor, frp, etc.) into autostart background services. It seems I can choose which user to use when launch these custom services. Coming from a Linux background, I am a little bit confused and overwhelmed by the Windows account and permission systems. I am wondering what's the best practice? Use Local System (probably not, it has very high privileges)?... Source: over 1 year ago
We use a third party library (winsw) to package our exe as a windows-serice. Source: over 1 year ago
It's been a while since I don't do anything similar, but one of the most popular is NSSM (the Non-Sucking Service Manager) and another open and free alternative would be WinSW (Windows Service Wrapper). Source: over 1 year ago
There are projects which wrap an existing exe file and handle the service stuff for you, for example winsw or DaemonMaster. Another option is to write the service yourself, there's a Go package for that: https://pkg.go.dev/golang.org/x/sys/windows/svc. Source: over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Always Up - Run as a Service: AlwaysUp installs any Windows 2019/10/2016/8/2012/7/2008 GUI application as a Windows Service, starting it at boot and monitoring it to ensure that it is always running, 24/7, even if it crashes, hangs, or fails.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Run as Service - Run your application as a windows service
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
FireDaemon - Create run manage monitor schedule and control Windows server services. Run any EXE Java PHP Python Ruby application program or script as FireDaemon Windows service.