Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Walmart Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Walmart mentions (919)

• Iffy - thoughts?

  Walmart conveniently has their own website at walmart.com and can afford to set up emails on their own domain to send out job info. Source: 6 months ago

• Holiday Discount Question

  I plan on getting an Apple Watch and it's cheaper on walmart.com, so am I able to price match and get 25% off? Source: 6 months ago

• Advise needed please, an absolute beginner here!

  I would recommend going to walmart.com (or in person) and searching for a embroidery stitch guide book. Practice some stitches on scrap fabric. Once you feel comfortable doing those stitches then start on your handkerchief. Source: 6 months ago

• Al Haramain Oud Gold longevitity?

  Yall I got a bottle from walmart.com that was shipped and sold from walmart.com . When I got the bottle it looked legit and it smelled alright, but after awhile like a week the label (the gold plate) broke off and the dang cologne does not last at all. I would say like an hour? I have never read of this happening. Source: 6 months ago

• Al Haramain Gold edition

  You know what is crazy it was sold and shipped by walmart.com Does this fragrance last long. I am thinking of getting it from fragrancenet.com I really liked the scent, but it didn't stay on for long at all. And the front of the plate that says the gold edition fell completely off. a mess. Source: 6 months ago