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Freshdesk VS Three.js

Compare Freshdesk VS Three.js and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Three.js logo Three.js

A JavaScript 3D library which makes WebGL simpler.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Three.js Landing page
    Landing page //
    2019-05-05

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Three.js features and specs

  • Ease of Use
    Three.js simplifies the complex task of 3D rendering with an intuitive API, making it accessible to developers who may not have deep expertise in 3D graphics.
  • Cross-Browser Compatibility
    Three.js is built upon WebGL, ensuring compatibility across modern browsers, including Chrome, Firefox, Safari, and Edge.
  • Comprehensive Documentation
    The library offers extensive documentation, examples, and an active community, which helps in quickly resolving issues and understanding implementation.
  • Integration with HTML and CSS
    Three.js can be easily integrated with HTML and CSS, allowing for the blending of 2D and 3D elements in web applications.
  • Extensive Features
    It supports a wide range of features including cameras, lights, materials, shaders, and post-processing effects, making it highly versatile for various 3D projects.

Possible disadvantages of Three.js

  • Performance Overhead
    Despite its powerful capabilities, Three.js can have significant performance overhead, especially for complex scenes, which might require optimization.
  • Learning Curve
    While easier than raw WebGL, Three.js still has a learning curve, particularly for those new to 3D graphics, requiring time to become proficient.
  • Limited Built-in Advanced Tools
    Although feature-rich, Three.js lacks some advanced tools out-of-the-box compared to more specialized or industry-standard 3D engines, necessitating custom solutions for certain tasks.
  • Dependency on WebGL
    Three.js relies on WebGL, meaning it cannot be used in environments where WebGL is not supported, which can limit accessibility and compatibility.
  • Frequent Updates
    The library is actively developed, which is generally positive, but frequent updates can mean breaking changes, requiring developers to frequently refactor their code.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Three.js videos

+ Add

Getting Started With Three.js

More videos:

  • Review - Ricardo Cabello (Mr doob) - 5 years of three.js

Category Popularity

0-100% (relative to Freshdesk and Three.js)

Freshdesk

Three.js

Customer Support
100 100%
Customer Support
0% 0
Javascript UI Libraries
0 0%
Javascript UI Libraries
100% 100
Help Desk
100 100%
Help Desk
0% 0
Flowcharts
0 0%
Flowcharts
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Three.js

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Three.js Reviews

Top 20 Javascript Libraries
Cross-browser JS library and API that allows for the creation of beautiful animations, Three.js relies on WebGL rather than conventional browser-plugins. Through its library utilities, developers can include complex 3D animations on their website without much effort. Three.js include many features like geometry, lights, materials, shaders, effects, scenes, data loaders,...
Source: hackr.io

Social recommendations and mentions

Based on our record, Three.js seems to be a lot more popular than Freshdesk. While we know about 248 links to Three.js, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Three.js mentions (248)

  • React Three Ecosystem
    Note three.js [1] has nothing to do with React out of the box though, this page highlights an atypical way of using three.js through a popular React binding. [1] https://threejs.org/. - Source: Hacker News / 18 days ago
  • Turn your phone into a wireless Joy-Con with SyncoPath
    The phone in the codepath sample got rendered using Three.js. For fun, I also added some beep sound generated using ZZfx when you tap. - Source: dev.to / 2 months ago
  • How to Build a Portfolio Website with React
    Also, to make your portfolio stand out to recruiters and clients, you can add some creative and interactive animations to it. The following libraries can help you easily do this: Framer Motion, tsParticles, and Three.js. - Source: dev.to / 4 months ago
  • Rant: state of generative AI in code generation.
    In my experience with AI code generation, in visual projects like UI development or JavaScript based animation (using three.js or p5.js) etc. AI tools work pretty well. - Source: dev.to / 4 months ago
  • My son (9 yrs old) used plain JavaScript to make a game, and wants your feedback
    After he's done with v2, might I propose... THE GAMEY GAME 3D ?? https://threejs.org/ I started coding at 9 as well (which was a long time ago now), so I was very happy to play and see this today. - Source: Hacker News / 6 months ago
View more

What are some alternatives?

When comparing Freshdesk and Three.js, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

p5.js - JS library for creating graphic and interactive experiences

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

PixiJS - Fast and flexible WebGL-based HTML5 game and app development library.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Paper.js - Open source vector graphics scripting framework that runs on top of the HTML5 Canvas.

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