Supademo helps teams communicate products more effectively using beautiful, AI-powered interactive demos.
8000+ members in customer success, product and marketing embed Supademo across support docs, onboarding, and websites to drive adoption and engagement.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
We've used this for testing out our product in a sandbox environment. It's fantastic since we can guide our customers through specific workflows without the risk of them becoming confused or overburdened with information/complexity. Good work.
Based on our record, Supademo should be more popular than Freshdesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Customers generally don’t want the burden of scrubbing through videos. That’s one of the reasons why I built Supademo, the easiest way to create embeddable, interactive product demos. Source: 11 months ago
This feedback can then be parlayed to create a greater sense of clarity on your future product roadmap, which can then be shared to create excitement and vision for your engineering counterparts. If you're looking for easy tools to set this up, I'd recommend using Supademo (disclaimer, it's my startup) and Figma. Source: 12 months ago
I went to the Supademo website and looked around. It looks like a nice product and you can try it out for free, which is nice. Source: 12 months ago
We're growing really quickly (organically) at Supademo. Customers love our software (just look at these reviews) and we're gearing up for growth. Source: 12 months ago
At Supademo we use Canny for in-app updates, Ghost (self hosted for free) for product update post, and intercom for sending email updates. Source: 12 months ago
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