Status Hero is a lightweight app for tracking daily goals, activity logs from your tools, and status updates from your team, all in one place. Sync up your team, kill stand-up meetings, inform stakeholders, and quickly cut through all of the management noise.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Status Hero should be more popular than Freshdesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
1) We use asynchronous daily stand-ups. (statushero.com helps us with this- everyone posts what they're doing but obviously this isn't required). Source: about 1 year ago
We use https://statushero.com/ at work. What does your tool do better/differently ? Source: over 1 year ago
Go async. https://statushero.com. Or keep the meeting for the interaction value, but do the sundries async: https://statushero.com/guides/one/keep-your-standup-meeting. (Full disclosure, I built Status Hero). Source: over 1 year ago
Status Hero focuses on keeping your team on track, employing a great check-in feature that allows teams to monitor individual and collaborative progress toward goals. To eliminate additional meetings and better serve teams that are geographically distributed, the Daily Scrum can be conducted virtually and asynchronously using this check-in feature. Once the team members update their daily check-ins, a consolidated... - Source: dev.to / almost 2 years ago
To make Kanban work within your organization, communication is crucial. Making sure your team is on the same page through every step of the process is the best way to ensure that it works for you. Using a tool like Status Hero can help you to keep track of who is working on what and replace lengthy meetings with succinct online updates, allowing you to implement the Kanban process faster and even more efficiently... - Source: dev.to / almost 2 years ago
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