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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than SponsorGap. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I started over a year ago with the work on a side project called Sponsorgap - a platform for creators to find a sponsor. It was profitable from the early beginning on and in the last months I passed 500$ MRR. It sounds like a success but to tell the truth, it is really hard work and often comes with some ups and a lot of downs. Here are some key learning lessons for me so far and things that have worked for me -... Source: over 2 years ago
Hey folks, I am the founder of Sponsorgap and from time to time I run this little experiment in different communities to help creators find a sponsor. So if you are looking for brands buying ads and sponsorships in newsletter just name your newsletter and industry field in this thread and I try to put a list together with potential sponsors for you. Source: about 3 years ago
SponsorGap: SponsorGap is where newsletter and website creators find their next sponsor, post their open ad slots and brands publish their open sponsorships. Source: about 3 years ago
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