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Freshdesk VS SolarWinds IP Address Tracker

Compare Freshdesk VS SolarWinds IP Address Tracker and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SolarWinds IP Address Tracker logo SolarWinds IP Address Tracker

SolarWinds IP Address Tracker software, an all-in-one network monitoring utility, provides you with all the visibility you need into what’s connected to your network.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • SolarWinds IP Address Tracker Landing page
    Landing page //
    2023-09-03

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

SolarWinds IP Address Tracker features and specs

  • Ease of Use
    SolarWinds IP Address Tracker features a user-friendly interface that makes it easy for IT administrators to manage IP addresses without extensive training.
  • Efficient IP Management
    The tool provides automated scanning and tracking, which simplifies the process of IP address management and reduces the risk of IP conflicts.
  • Integration with Other Tools
    It can integrate with other SolarWinds tools and network management solutions, providing a more comprehensive network management suite.
  • Real-time Monitoring
    The tool offers real-time monitoring of IP addresses, allowing administrators to quickly identify and resolve issues as they arise.
  • Free Tool
    This tool is available for free, providing essential IP address management features without cost.

Possible disadvantages of SolarWinds IP Address Tracker

  • Limited Feature Set
    As a standalone tracker, it lacks some advanced features of more comprehensive IP address management (IPAM) solutions, such as DHCP and DNS management.
  • Scalability
    While suitable for small to medium-sized networks, it may not scale well to meet the needs of very large networks with complex configurations.
  • Windows Only
    SolarWinds IP Address Tracker is primarily designed for Windows environments, which can limit its use in networks that operate on different platforms.
  • Integration Complexity
    Although it integrates with other SolarWinds products, integrating it with non-SolarWinds tools can be complex and may require additional configuration.
  • No Advanced Reporting
    The tool lacks advanced reporting capabilities, which can be a limitation for organizations that require detailed IP address usage analytics.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

SolarWinds IP Address Tracker videos

+ Add

26. Solarwinds IP Address Tracker Free version Installation on Win2012R2

Category Popularity

0-100% (relative to Freshdesk and SolarWinds IP Address Tracker)

Freshdesk

SolarWinds IP Address Tracker

Customer Support
100 100%
Customer Support
0% 0
Network & Admin
0 0%
Network & Admin
100% 100
Help Desk
100 100%
Help Desk
0% 0
Development
0 0%
Development
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and SolarWinds IP Address Tracker

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

SolarWinds IP Address Tracker Reviews

We have no reviews of SolarWinds IP Address Tracker yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

SolarWinds IP Address Tracker mentions (0)

We have not tracked any mentions of SolarWinds IP Address Tracker yet. Tracking of SolarWinds IP Address Tracker recommendations started around Mar 2022.

What are some alternatives?

When comparing Freshdesk and SolarWinds IP Address Tracker, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BloxOne™ DDI - BloxOne™ DDI, a cloud-managed DDI that is proposed for remote branch offices, provides them with an automated approach to control DNS, DHCP, and IP address management for modern networking.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NAV - NAV (Network Administration Visualized) is a free software program to monitor networks, developed...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Simple IP Config - View and change your local IP addresses. Contribute to KurtisLiggett/Simple-IP-Config development by creating an account on GitHub.

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