Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SoFi Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

SoFi mentions (18)

• Linking Sofi to Full View

  Has does one link SoFi to their Full View account in Fidelity? I see SoFi.mohela.com, but not sofi.com, and I'd really love if it could be linked properly. Thanks! Source: 12 months ago

• Could you survive on this pay a week?

  Well according to sofi.com, you'd make it here in Arizona - just barely. Source: about 1 year ago

• Scammers Pretending to be SoFi fraud depertment

  I just just experienced this. They knew my email address already and the last four digits of my Card. I responded Yes to their text, got called by them and was led through this flow until the password phase. They were very believable. The email is impressive and from sofi.com. The phone number they called from looked right when I Googled it. Source: about 1 year ago

• SoFi Smashed Q4, Strong 2023 Guidance, and Tremendous Upside Potential

  DCU may have great savings rates but please read the fine print as the high APY apply only to the first $1000 savings deposit. DCU doesn't have nearly as much diversity as SoFi. You should check out https://www.sofi.com/ to compare. You really did only spend 5 seconds of research! Source: over 1 year ago

• Google Trends and student loans.

  More users come to sofi.com now than ever before and more than in August after Mr. Sanders tweeted. Source: over 1 year ago