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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Slack App Directory. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Integrate everything! There’s over 2500 integrations already available in the app directory: https://slack.com/apps. Source: almost 2 years ago
The Slack Google Calendar app is the third most popular app of the 2,400+ native integrations in their directory. It allows you to take basic actions for your Google Calendar events right in Slack, and simplifies managing your daily schedule so you can reallocate the wasted time switching between apps towards more high-value work. - Source: dev.to / almost 2 years ago
You can always try developing your own plugins for slack or discord, maybe there’s already something for you: https://slack.com/apps https://betterdiscord.app/plugins. - Source: Hacker News / over 2 years ago
The Slack app directory is a mega-database of hundreds of integrations available to enhance collaboration and productivity for small teams up to entire enterprise organizations. These apps allow you to work simultaneously across tools to push and pull information, enhance each tool's functionality, increase adoption, and streamline communication asynchronously right from where you're already working and... - Source: dev.to / almost 3 years ago
Want to get something fancier than Slack’s native capabilities for your productivity needs? Head off to Slack’s official app directory, and pick something nifty to fit your needs! - Source: dev.to / almost 3 years ago
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