Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Skuuudle Reviews

1. Chris Burton

   | Head of eCommerce and Marketplace at J Rosenthal & Sons. | over 4 years ago
   Superb Company - Great service and insightful results.

   Skuuudle are a superb company to deal with. Whoever I have dealt with has always taken the time to understand my requirements in great detail. The QC process and all communications from various points of contact within the company are first class in terms of accuracy and guidance. I have used the services of Skuuudle for 6+ years now and would be happy to recommend. Matt Boudin who has been my recent point of contact has continued with excellent advice and customer service. The data provided my Skuuudle services is accurate, on time and incredibly reliable.

   👍 Pros:    Good price|Fast support|Great customer support|Easy to track data

   👎 Cons:    None
2. Daniel Prendergast

   | Director at The Rug Seller | over 4 years ago
   Professional Service

   Really professional and helpful team at Skuuudle. First class service and cost effective.

   👍 Pros:    Professional|Cost effective|Helpful|Knowledgable
3. Steven Woodcock

   | Head of Ecommerce at Maidenhead Aquatics | over 4 years ago
   Great Service

   Great service from Skuuudle, the report is always accurate and the team are really helpful. Great o review products in bulk if infrequent, which is currently what we are using them for.

   🏁 Competitors: Price2Spy

   👍 Pros:    Customer support|Accurate

   👎 Cons:    Dashboard still in development

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Skuuudle mentions (1)

• Pricing / competitor analysis

  You can look at tools like Skuuudle and PriceShape if you really want to get into pricing with clients. Source: about 1 year ago